How to cancel orders placed at AO in 2023?

Appliance Online (AO) is a British online retailer of electrical appliances. They have a wide range of electronic products, such as TVs, washing machines, laptops, dishwashers, and more. They were established in 1997. They have their headquarters in Bolton, England.

If you are looking to buy electrical goods online, AO is a great option. It offers a wide range of products, competitive prices, and excellent customer service. AO offers next-day delivery on most products and also offers a range of installation services.

You do not need any particular reason to say no if you do not want any product, but be sure to cancel it using smart tricks before shipping so that you can save some extra money.

You can visit the website and follow the instructions as mentioned. You can also call the AO customer service department at 0161 470 1200 to cancel orders placed at AO.

How to cancel orders placed at AO:

You can use separate alternative methods to cancel your order placed at AO. You can use the website of the company, or you can directly call their customer service.

Call at Customer Service

  • Call AO customer service at 0161 470 1200 
  • Tell them all the details about the order that you want to cancel.
  • You will need to follow the instructions and do what is advised for cancellation.

Always confirm that your orders are cancelled and are not coming to your door.

Cancel through Website

  • Go to the AO website and sign in to your account. If you do not have an account, you have to create one (the details are waiting for you there).
  • Click on the “My Orders” tab.
  • Select the order you want to cancel.
  • Click on the “Cancel Order” button.
  • Follow the instructions on the screen to complete the cancellation.

Provide the same email address that you provided earlier when placing an order. Confirm the cancellation.

Use of Chat Bot

  • You need to type about your order cancellation,
  • You will be given a cancellation form to fill out.
  • Fill out the form quickly and easily
  • Your cancellation is in process.

As this process requires bots, always make sure to check with the customer service department about your cancellation.

Cancellation Policy:

They offer a variety of options for repurchasing their product for their 5-star members. They can call 0161 235 0563 and get a 100-day timeframe to return their order.

The normal customer gets 30 30-day extended timeframes to return their product.

They charge a certain fee on Returning Orders as a Collection Charge:

Item SizeCollection Charge
Large Items ( Fridge, Oven, Washing machine)£49.99
Small Item (Kettle, Laptop, iPad)£24.99
Or instead, you can directly deliver them to the stores.

Refund Eligibility

If the item is unused, there will be no deduction in the refund. However, they will deduct their collection charge.

Moreover, they will deduct 50% of their refund if the product is already installed.

Do not forget to return all kinds of wires and equipment while returning.

How can I contact AO?

You can always visit the website “” or call the company’s customer service department at 01204 672 681.

You can visit them at 5a The Parklands Bolton Lostock BL6 4SD.

Official website
Phone Number01204 672 681
Email[email protected]
Contact details of AO


If you cancel orders placed at AO before they have been shipped, you will receive a full refund. 

If your order has already been shipped, you may be charged a cancellation fee. The amount of the cancellation fee will depend on the type of product you ordered and how long it has been since you placed your order.

If you cancel orders placed at AO after they have been delivered, you will need to return the item to AO in order to receive a refund.


Can you cancel orders placed at AO before delivery?

Yes, you can cancel the orders placed before delivery. You need to follow the steps mentioned above.

What are the cancellation fees for AO orders?

The cancelation fees depend upon the size of your product and also the time taken before cancelation.

How long does it take for AO to process a refund?

It takes almost 14 business days to process your refund. Also, you will receive payment on your original mode of payment.

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