Cancellation Process: Village GYM Membership

Village Gym is a chain of gyms situated in the United Kingdom. They provide cycling classes, yoga, Tai chi, and other services in their indoor stores. It provides equipment and reasonable membership options.

They have been providing their services all across the UK with the partnership of Village Hotel and have more than 33 branches.

The customers have mostly positive views toward the company, and the level of satisfaction is dependent mostly on the location of their studio.

Village Gym Membership accepts cancellation requests from their members, and today we will list out all the methods to do so.

How to cancel a Village Gym Membership Online?

You can cancel your membership using different methods. You have to follow the process correctly.

Cancel Village GYM Membership via the Website

Cancellation via your online Member Account is the recommended method. You can request to stop your membership by following the steps:

  1. Visit the Village GYM’s official Website:
  2. Log in to your Account using your registered email.
  3. Click on My Account Tab and Click on the Membership Tab.
  4. Write down your reason for cancellation and proceed to cancel.
  5. Click on Submit to complete the procedure.

You will receive a confirmation email after your process is completed.

How to cancel a Village Gym Membership Offline?

If you are not good with the internet, then you can also cancel your membership offline. All you need to do is Call their customer support.

Village Gym Membership Cancellation via Phone

You can directly call your GYM and request cancellation by following the steps below:

  • Call your local Village Gym. You can find the number on their website.
  • Request the representative regarding the cancellation of Membership.
  • Confirm your identity and tell them your reason for canceling.
  • Confirm your cancellation.


You can also try canceling through mail, contact them on social media, or use live chat or membership form.

You can cancel within the first 10 days and pay the minimum admission fee.

If you have passed your cooling-off period, you can cancel them with 90 days paid notice.

Are there any cancellation fees or canceling Village Gym Membership?

Yes, according to their cancellation policy, you only have to pay a minimum of £15 or an entry fee if you cancel within the first 10 days. After that, you have to send them a paid notice for 90 days.

However, you can choose to freeze your account. Only members can make changes to their plans. No one on their behalf can perform any action.

Refund Eligibility

They have clearly stated in their policy that there are no refunds. They only provide refunds if the gym is closed for a longer period of time.

However, you can cancel early to avoid renewal.

Why don’t they provide Refunds?

  1. To ensure people stick to their fitness goals
  2. To secure their revenue
  3. To reduce fraud

How do I contact customer support?

You can always visit the website at “” or call the company’s customer service department at (302) 376-3060.

Official website
Phone Number(302) 376-3060
Email[email protected]
Contact Detail of Village Gym

I lost my source of income. How can I pay?

You can contact their membership team and fill out the form to request an extension.

I have been emailing, but there is no reply.

In this situation, you need to be sure that they have received your mail. Mailing multiple times will make the process Slow.

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