How to Cancel Ulta Order via customer support?

As you may know already, It is not that easy to cancel Ulta orders. The customer can place the order through the website, but if they want to cancel it, the website does not provide any option for it and people face a lot of issues.

If you also have ordered something on Ulta and now for any reason you want to cancel it, you have to go through some disturbing processes to cancel it. There can be any reason for you to cancel the order on Ulta. You might have added the wrong address to your account or you might have added the wrong credit card on your Ulta profile.

Whatever the reasons if you are now looking for ways to cancel Ultra Order then congratulations we got you covered. Read till the end as we uncover some quick and easy steps to cancel 

Cancel Ulta Order Via Phone Call

One of the most convenient methods to cancel Ulta order is to do so via a simple phone call. Here are some quick and easy steps you can follow for a smooth cancellation:

  1. Dial 1-866-983-8582
  2. An automated system will answer your call.
  3. Press the buttons as it direct you to reach out to the customer service representative
  4. Once the customer service representative receives your call, mention the reason for your canceling the order. 
  5. They will assist you in canceling your order further. 

Also Read: How to cancel Old Navy Credit Cards?

Cancel Ulta Order Via Live Chat

If you’re not very fond of phone calls. You can also cancel Ulta order by chatting with the customer service representative of Ulta. 

  1. Go to the official website of Ulta.
  2. Scroll down to the bottom, and you will find Contact Us. Click on it.
  3. Find a Chat with a Specialist, and then you can chat with the customer service representative.
  4. Ask them to cancel your order. Give them all the required information. 
  5. If they can cancel the order, they will surely help.

Things to Consider Before Canceling an Order on Ulta.

For the orders that you have chosen the location of in-store pickup, you have 5 days to cancel the order. However, for the orders that you chose for home delivery, you have very limited time to cancel the order. Because Ulta has very fast delivery services, they initiate your order in a really quick time. 

Before moving forward to cancel your order you must note down the order number of your desired order to cancel before applying the cancellation process. You will easily get the order number on your Ulta account.

Once your product reaches the warehouse it will be difficult to cancel the order so try to cancel the order as soon as possible.

Why Can’t I Cancel My Ulta Order?

Ulta makes it too difficult to cancel the order through their website. They don’t have any option to cancel your order after placing it on their site. 

You have to go through the difficult processes to cancel your order. Also, there is no 100% guarantee that the above-mentioned steps will work to cancel your order.

Once your order reaches the warehouse, it will not be possible to cancel your order. So be careful, while you cancel your order on Ulta. Also, canceling an order for the home delivery option is slightly more difficult than the store pickup option.

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Why Should I Cancel My Order on Ulta?

There can be many reasons for you to cancel your order on Ulta. It might be a simple reason to change your mind that you no longer want that product. 

Also, there can be major reasons like adding incorrect home addresses or adding credit cards that you are no longer using on the site. 

There can also be a reason that you got the same product at a cheap price at another place that you have just ordered on Ulta.

Cancellation policy of Ulta

In the Terms and Conditions section of Ulta, they have mentioned that you cannot cancel or modify your order once it is placed through the website. So, you have to try to manually cancel your order by contacting the customer service representatives of Ulta.

Even if these above-mentioned steps work for you to cancel the order, it is good. If it does not work, you have to accept the fact that you cannot cancel the order on Ulta.

What if I Cannot Cancel My Order on Ulta?

As we mentioned earlier, canceling the order on Ulta is a very difficult process. So, even if you can’t cancel your order, you have another option that will work for you. 

Ulta has a 60-day return policy. So, you can wait for the product to reach your destination. Then you can initiate a return through their website. They won’t ask you any questions regarding the reason for returning the product. 

Their return policy is really impressive. Also, if you are not satisfied with the product, you can initiate a return.

Refund Policy of Ulta

Once you successfully cancel your order or initiate a return for your order on Ulta, you will most probably get your money returned within 5 to 10 days. 

You will only get back the money that you paid for the product. However, the cost that you paid for wrapping and delivery, you won’t get that back until and unless the product is defective. 

They will pay you back your money either in your bank account or they will mail you the check to the same address that you have provided on Ulta’s site.


How Long Does it Take to Cancel My Ulta Order?

Once the customer service representative agrees to cancel your order, they will initiate to cancel your order within a few minutes.

Do Ulta’s Customer Service Representatives Respond Fast?

Normally, contacting the customer service representative might take a few minutes to hours. However, if you are lucky enough, you will get a response in a few minutes.

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