Easy Steps to Cancel Lululemon Order and Refund in 2023

Lululemon is a Canadian multinational athletic apparel retailer headquartered in British Columbia. It started as a retailer shop of yoga pants and products but now has expanded fully into different kinds of Athletic apparel. 

They are known for their high-quality, technical athletic apparel, which is designed for optimized performance during workouts and other sweaty activities. Their products are also liked because of their stylish yet minimalistic designs. 

If you ordered a product from Lululemon and want to cancel it but don’t know how, don’t worry. We at Cancel Smartly are here to help you guide through the process.

Info Box

According to the Official Lululemon website, customers can only cancel their order within 1 hour after they place their order. After this, they will not be able to cancel your order. However, customers can return their order once they receive it and receive their refund. More on this later. 

You can easily cancel your order from Lululemon via the following methods:

  1. Live chat (Support agent)
  2. Customer Support (Phone
  3. Email 

Via Live Chat Online (Support Agent) 

  • Visit the official Lululemon website. 
  • Scroll down and click on the “Contact Us” option at the bottom of the page. 
  • Click on the “Live Chat: button. 
  • After a box pops up, enter your name and email details and click on the “Start Chat” button. 
  • You will be placed in a queue and will need to wait for a real agent to join your chat. 
  • After a real agent joins your chat, request for account cancellation. 
  • The live agent will ask you for your order details, such as the order number.  
  • Follow further steps from the agent to cancel your order. 

Via Phone Call Customer Support

  • To get started, call the Lululemon customer support at “1-877-263-959″
  • After your call connects, request an order cancellation with the customer support representative. 
  • You must provide your Order details and a valid reason for your cancellation request. 
  • The customer representative will guide you through the further process for your cancellation. 
  • Check your email for a confirmation mail from the company after the Cancellation process. 

Lululemon Office hours

– 9 AM to 3 PM CEST on weekdays and
– 10 AM to 3 PM CEST on Saturdays.  

Via email 

  • If you want to cancel your order by email, note that this may not work as well as other methods because of the 1-hour timeframe policy for cancelling orders. 
  • Compose an email that contains your order details, item details, and, most importantly, your order number. 
  • Include the Subject as “Order Cancellation” and include a valid reason for the Cancellation. 
  • Send the email to Lululemon customer service at [email protected] and wait for them to get back to you.

Related: How To Cancel Your Misfits Market Orders?

How Can I return my order? 

You can return your order by visiting any Lululemon physical outlet or by shipping the product with the shipping label.

Customers can also exchange their product through a physical outlet instead of returning it.

Video Guide to Return Lululemon Order

Return Lululemon Order | Credit: Hey Delphi

Cancellation and Refund Policy for Lululemon

Do I need to pay a cancellation fee on my order? 

No. if you cancel your order with Lululemon within the 1-hour mark of placing your order, then you do not need to pay any kind of cancellation fee.

After which you will not be able to Cancel your order.

I could not cancel my order. What can I do? 

If you were not able to cancel your order from Lululemon, then worry not, the company offers a generous 30-day period when customers can return their order. To meet the refund criteria, Customers must: 

  • Customers must not have worn or washed the product.  
  • If applicable, the product must be in the original packaging with proof of purchase. 

Customers also do not need to pay any fee to return their orders.

How to Cancel Lululemon Order After an Hour?

If you fail to cancel an order within the first hour how are stuck with noncancellation. Then according to 3rd party suggestions such as (Reddit and Quora) you can refuse to accept the packages.

If the delivery fails to deliver the order to you more than 3 times, the order will be automatically cancelled, and all of your money will be refunded. – Info from 3rd Party Websites.

When will I get my refund from Lululemon after the cancellation?

It can take anywhere up to 2 weeks for them to process your refund, and it is completely normal if you don’t immediately receive your refund after returning the product.

I did not receive my refund. What can I do? 

If you still don’t receive your refund after the 3-week period, then you can contact their customer support. Check out the contact details from the table below.

Ways to Contact Lululemon Customer Support

There are many ways of getting in touch with Lululemon’s customer support. We at Cancel Smartly have gathered some of them to save you time. 

Customer Support Phone (877) 263-9300 
Customer Support Phone 2+1 604 732 6124 
Customer Support Email [email protected] 
Contact Lululemon Customer Support


I’ve lost my shipping label/return receipt. What do I do? 

 You can get a copy of your return label at any time through your Account return portal. 

Can I return a gift purchase? 

Yes, you can return your gift purchase by contacting customer support. 

Will I need to pay the shipping fee on my return? 

Yes, customers will need to pay the shipping fee on their return request. 

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