How to Cancel Survey Monkey Subscription in 2023 (Step-by-Step Guide)

Survey Monkey is a cloud-based survey platform that allows businesses and their customers to create and distribute their surveys.

Such data from surveys can be easily analyzed without the need for any prior coding knowledge on their platform. It is one of the most popular survey tools serving over 25 million customers worldwide.  

Survey Monkey offers individual plans starting for low as $25 per month to all the way to enterprise level, which can cost hundreds. The platform also offers a free version which also works well but has many limitations. 

If you are satisfied with the free version or don’t need the subscription at all, then you might be looking forward to cancelling your subscription. In this article, we will guide you through an easy cancellation process

How to Cancel Survey Monkey Subscription?  

According to the official website, the only way to cancel your subscription with Survey Monkey is to turn off the auto-renewal option. By default, it is turned on when you first subscribe to the plan.  
Normally, customers should be able to turn off their auto-renewal except for some special cases.

How to Cancel Survey Monkey Auto Renewal Online?

To cancel your Survey Monkey, follow the steps listed below:

  1. First, Visit the official Survey Monkey website and log in to your account. 
  2. Click on your username at the upper right of the screen. 
  3. Now, Tap on the “My Account “option. 
  4. Then, Click on the Billings Detail Tab. 
  5. Once you see your Billing details, click on the “Auto Renew” option. 
  6. Finally, Click the link next to the auto-renew setting to cancel auto-renew and follow further steps as guided. 

After your cancellation, your account will lose all the premium features and will be transformed into a free account after the end of the billing period. 

I don’t see the “cancel auto-renew” option. What can I do? 

If you don’t see the cancel auto-renew option, then your case falls under one of these special cases. 

Outstanding Invoices: If you currently have an unpaid invoice, you won’t see the option to cancel auto-renew

Sales-Assisted Accounts: If you had previously set up your account with the Survey Monkey Sales Team. 

iOS App Accounts: if you had subscribed to the Survey Monkey plan through the iOS app store, then you need to cancel it through the app store. 

For any of the cases above, you can get help in canceling your subscription by contacting Survey Monkey Customer Support.

What happens to your surveys after you cancel your subscription?

After canceling your Survay Money subscription, you will still be able to access your account and all services until the end of the billing month.

How to reactivate your SurveyMonkey subscription if you need to?

To reactivate your Survey Money, simply star paying for their subscription and you will be able to access all features.

Will I be refunded after my cancellation? 

According to the Survey Monkey Website, they don’t offer refunds to their customers unless they live under state/country laws that require companies to have a refund policy. 
If your state/country has such a policy, then you can get a refund by getting in touch with Survey Monkey Customer Support. 

How to Delete Your Survey Monkey Account?  

If you don’t require your Survey Monkey Account anymore, then you can delete it. However, note that you will lose all your existing data, and it cannot be restored. So, it is advised that you download and backup any data that you may need. 

  • Visit the Survey Monkey Official website and log in to your account. 
  • Click your username in the upper-right corner. 
  • Select my account. 
  • Scroll down the page. 
  • Click on ‘Permanently delete account’. 
  • Review the information provided and confirm all the checkboxes. 
  • Enter your password and click OK. 

Check your email for a confirmation mail about your Account Deletion. If you don’t find it, check your spam folder.

How to Contact Survey Monkey Customer Support? 

If you face any problems with your cancellation or want to request a refund, then you need to get in touch with the company’s customer support. You can contact their customer support in any of the following ways. 

Customer Support.

According to their website, the company provides 24/7 email customer support even on holidays. 
For phone support, premium users are available to call from  Mon-Fri from 3 a.m. to 8 p.m. Eastern Time.
Customer Email Support[email protected].
Customer Support Phone(USA)(503) 225-1202
Customer Support Phone(Ireland)+3 531 437 6886
Contact Survey Monkey Customer Support

Survey Monkey Alternatives: 

If you are looking to switch to Survey Monkey Alternatives, then we have got you covered. The Platforms listed below offer a generous free tier plan and affordable plans. 

  • Jotfrom – 10,000 free survey templates,201 integrations, and 100 free monthly views. 
  • Google Forms – Seamless integration, high security, Easy-share feature 
  • Question Pro – Realtime Dashboard, Customizable Templates 
  • LimeSurvey – 100% open source, 80+ languages supported, Multiple data exports. 


How can I get a full refund? 

If you cancel your subscription within 30 days of signing up, then you are eligible for a full refund. 

What happens to my reports and ongoing surveys when I delete my account? 

Any of your ongoing surveys and reports will be deleted when you delete your account. 

Can I downgrade/upgrade my plan?

Yes, Survey Monkey customers can downgrade/upgrade their plan by contacting customer support.

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