Cancel your Vinted Order in 3 Easy Steps

Vinted is an online marketplace where users can buy and sell secondhand clothes and accessories. It provides an easy way for customers to browse and look at hundreds of different dresses and order them online. 

Users on the website can sign up and start selling their own clothes by listing a description and photos of the product. Similarly, users can browse through the different products available and place their order.

However, when buying clothes online, customers may have a change of mind and want to cancel their order. If you are one of them and want to cancel your order before it arrives, then this article can help you through the Cancellation process. 

How to Cancel Vinted Order? 

According to the Vinted Cancellation policy, customers can only cancel their order if it hasn’t been shipped by the seller yet. If it has already been shipped, then you cannot cancel your order. 

However, you can request a refund and return your order after you receive it. More on this later. 

Steps to Cancel Vinted Order: 

  • Go to the Official Vinted Website or App and Login into your Account. 
  • Navigate to the Conversation screen with the seller you ordered from. 
  • Click on the ⓘ option from the top right corner. 
  • After you see a list of options, click on the “Cancel order “option. 
  • Choose a reason for your cancellation, or you can also give your own reason for cancellation to proceed 
  • After this you should see a notification confirming your cancellation request. 

Important: Cancellation

If you don’t see the “Cancel order” option, this means that the seller has already shipped your order. 

Do I need to pay a Cancellation Fee on my Order Cancellation? 

If your order has not been shipped, then you do not need to pay any cancellation fee on your request. However, frequent Cancellation of orders may lead to termination of your Account. 

I couldn’t cancel my order. What can I do? 

If you can’t cancel your order, then you can return the item and request a refund. However, to request a return, you need to meet some requirements: 

  • Customers have only 48 hours (about 2 days) to request a return and get a refund on their order after its arrival. 
  • The item must not be damaged by the customer in any way and must be in the same condition as the customer received it. 

Steps to return your Vinted Order: 

  • Go to the official Vinted Website or App and log into your Account. 
  • Go to the conversation screen of the seller you ordered from. 
  • Click on the option from the top right corner. 
  • Click on the “I have an issue” option. 
  • Send detailed proof to the seller, include all the necessary photos, and explain your reason for requesting the return of the items. 
  • Wait for further instructions from the seller to complete your return process and receive your refund. 

For the return process, you will be responsible for the shipment cost unless agreed otherwise with the seller. 

If the seller does not accept your request to return the items under a valid reason, then you can contact the vinted customer support. 

How will I receive my refund? 

According to the official refund policy, you will receive your refund from the same payment method you paid from. However, this process can take anywhere from a few hours to 5 days. 

If you had paid by Vinted-Balance, then you will be likely refunded in a few hours. However, for bank balance and Apple Pay, this process can take longer. 

How to delete your Vinted account?

Looking to take a break from all the online shopping from Vinted. You can delete your Vinted account and reactivate it when you again need it. Before deletion, make sure that you don’t have any active orders. 

  • Login into your Vinted Account through the website or app. 
  • Click on your profile picture from the top right-hand corner. 
  • Click on the settings option. 
  • Click on the Account settings. 
  • Select the “Delete my Account” option and select a reason. 

After this process, check your email for a confirmation mail about your Account deletion. 

How to Contact Vinted Customer Support? 

There are many ways of contacting Customer Support. We at Cancel Smartly have collected some of them so that you don’t have to waste any time searching for one. 

Customer Support (Online Ticket) Official Website/Get in touch form 
Email support [email protected] 
Contact Vinted Customer Support

What happens if the seller does not respond to my cancellation request?

If the seller doesn’t respond to your cancellation request within 3 days, the order will be automatically cancelled, and you will be refunded.

When can I reactivate my Vinted Account?

You can reactivate your Vinted account within 3 months of deletion, after which your account will be permanently deleted.

Learn more about Cancel Smartly.

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