Did you accidentally make a wrong offer in Mercari or had a change of heart? And you want to cancel your offer but don’t know how? Then this article will help you cancel your offer and explain all the policies you need to know.
Mercari is an online marketplace developed by a Japanese company that allows customers to buy and sell used products as well as new ones.
It is famous for being able to provide much better deals to its customers than traditional stores.
Methods of canceling your offer on Mercari:
- Before the seller accepts your offer.
- After the seller accepts your offer.
Important: Policies on offer cancellation
If the seller has already agreed to your offer, then you need to wait for the product to be delivered to you, and you need to return it back.
If you cancel after the seller has agreed to cancel your order but after the packaging process, then Mercari will charge you a 5% cancellation fee which can be up to a maximum of 25 dollars.
1. Before the seller accepts your offer
Canceling an offer before the seller has accepted is relatively quick and easy. Just follow these steps:
- Login into your Account at Mercari Marketplace Website or through the Mercari App.
- Go to the Listing of the Item that you wish to cancel the offer for and click on the “Offer” button.
- After this, you will see your offer details. Click on “Cancel Offer” and then click on Confirm.
2. After the seller accepts your offer.
Reminder: Mercari Policy
- Login into your Account at Mercari Marketplace Website or through the Mercari App.
- Go to the Listing of your offer and click on the “Message seller “option.
- In the message, explain that you want to cancel your offer and why you want to cancel your offer in a polite way.
Sellers are more likely to fulfill your request if you ask them nicely and explain your situation clearly. If the seller agrees to cancel your offer before the processing of the offer begins, then you won’t pay a cancellation fee.
How to return delivered items in Mercari?
If, for some reason, the seller did not accept your request for cancellation and you received the product, then you can try returning the product. For this, however, you will need to bear the expenses for the shipment charge of returning the items.
You can only make a return request within 72 hours of receiving the item, and once Mercari approves your request, you can ship the item back to the seller.
FAQ.
Can I contact Mercari customer support to cancel my offer?
After the seller accepts your offer and declines your cancellation request, even Mercari customer support won’t be able to do anything as per the policy.
How can I return my product?
After your return request has been approved, you can return the item to any USPS or UPS location.